Terms of Service

1. Definitions

Lavix / we: HC Group Sole Co., Ltd, the owner and operator of the Lavix platform.
Service: the lavix.io website, the Lavix application and the associated features, APIs, fulfillment services and support.
User / you: an individual or organisation that registers for and uses the Service.
Store: a dedicated workspace in Lavix with its own separate data, one Store Owner and, optionally, multiple members.
Store Owner: the user with full rights over the Store, including management of members, wallets and data.
Third-party platforms: services not operated by Lavix that you connect to Lavix, such as Meta, Google, POS systems, carriers and Telegram.

2. Acceptance of these Terms

By registering for, signing in to or using the Service, you agree to these Terms, the Privacy Policy and the Wallet, Payment and Refund Policy. If you use the Service on behalf of a business, you confirm that you have the authority to bind that business to these Terms.

You must be at least 18 years of age and have full legal capacity to use the Service.

3. Accounts, stores and members

You must provide accurate registration information and update it when it changes.
You are responsible for keeping your sign-in credentials secure and for all activities that occur under your account. Notify us immediately if you discover any unauthorised access.
The Store Owner is responsible for the members they invite to the store, the roles and permissions granted to them, and their actions within the store.
Each store has exactly one Store Owner. Ownership may be transferred only with the confirmation of the current Owner.
Accounts may not be sold, rented or transferred without Lavix's prior written consent.

4. The Service and changes to features

Lavix is continuously evolving. We may add, modify or discontinue certain features to improve quality or security, or to respond to changes in third-party platforms or the law. For changes that significantly reduce features you have paid for, we will give you advance notice and offer an appropriate solution.

We strive to keep the Service stable, but we do not guarantee that the Service will operate continuously, without interruption or free of errors. Planned maintenance will be announced in advance where possible.

5. Connections to third-party platforms

You may only connect Pages, ad accounts, POS accounts and other assets that you own or are lawfully authorised to manage.
When using Lavix with a platform, you must comply with that platform's terms and policies, including the Meta Terms, the Meta Commerce Policies, the Messenger and Instagram messaging policies, and the Google Terms of Service.
Third-party platforms may change their APIs, access permissions or limits, or restrict your account. Lavix does not control and is not responsible for such changes or decisions, but will endeavour to report connection status and errors so that you can address them.

6. AI and automation

AI features generate content and recommendations based on the data provided, and may be wrong, incomplete or inappropriate. You are responsible for reviewing content before using it.
You are responsible for the messages, quotations, commitments and actions sent to customers through Lavix, including those drafted by AI or sent automatically according to your configuration.
You are responsible for setting limits, approval rights and automation policies appropriate to your business.
Lavix does not provide legal, tax, financial or investment advice, and does not guarantee any business results.

7. Fulfillment and COD collection services

When a store chooses Lavix's fulfillment service, the store authorises Lavix, directly or through a carrier, to collect cash on delivery (COD) from buyers on behalf of the store; to offset the fulfillment fee, shipping fee and other agreed fees; and to credit the remaining amount to the Store Wallet after reconciliation with the carrier has been completed. Details are set out in the Wallet, Payment and Refund Policy.

The store is responsible for the legality, quality and origin of its goods, and for its obligations to buyers.

8. Fees, wallets and payment

Service fees for each market and feature are published on Lavix's Pricing page. The top-up, use, reclaiming and refund of the wallets (Welcome Wallet, Referral Wallet, Store Wallet, AI Wallet) are governed by the Wallet, Payment and Refund Policy.

We will give notice of price changes at least 30 days before they apply. New prices do not apply to amounts you paid before the change.

9. Acceptable use

You must not use Lavix to:

Send spam or promotional messages without the recipient's consent, or violate a platform's messaging policies.
Commit fraud, impersonate others, or mislead about products, prices or identity.
Trade in goods or services that are prohibited or restricted under the laws of Laos, the laws of the place where you do business, or a platform's commerce policies.
Collect, use or share personal data unlawfully, or infringe the privacy or intellectual property rights of others.
Access the Service without authorisation, scan, sabotage, overload, copy or reverse engineer it, or circumvent its rate-limiting and security mechanisms.
Create multiple accounts to exploit promotions or referral commissions, or to evade an account suspension.

10. Rights in data

The store owns the data that it creates in or submits to Lavix. You grant Lavix the right to store, process and transmit that data to the extent necessary to provide, secure and support the Service, in accordance with the Privacy Policy.

You warrant that you have sufficient rights and a lawful basis for the customer data you submit to Lavix. You may export or back up your store data at any time while you use the Service.

11. Intellectual property

Lavix, its software, source code, interface, trademarks and documentation are owned by HC Group Sole Co., Ltd or its licensors. You are granted a non-exclusive, non-transferable right to use the Service for the duration of your valid use. We may use your feedback on the product to improve the Service without incurring any payment obligation.

12. Suspension and termination

You may stop using the Service at any time. The Store Owner may request deletion of the store in accordance with the Data deletion instructions.
Lavix may suspend or terminate an account if you seriously breach these Terms, if there are signs of fraud, if it poses a security risk, or at the request of a competent authority. Unless prohibited by law or prevented by an emergency, we will notify you of the reason and give you an opportunity to remedy the breach.
Upon termination of the Service, data is handled in accordance with the retention periods in the Privacy Policy, and wallet balances are handled in accordance with the Wallet, Payment and Refund Policy.

13. Disclaimer of warranties

To the extent permitted by law, the Service is provided "as is" and "as available". Lavix does not warrant that the Service is fit for every particular purpose of yours, and is not responsible for interruptions, errors or changes originating from third-party platforms, network operators, carriers or AI providers.

14. Limitation of liability

To the extent permitted by law, Lavix is not liable for indirect damages, loss of profits, loss of revenue, loss of business opportunities, or loss of data resulting from your failure to back it up. Lavix's total liability for all claims relating to the Service shall not exceed the total service fees you paid to Lavix in the 3 months preceding the event giving rise to the claim.

This limitation does not apply to Store Wallet and AI Wallet balances that you are entitled to have refunded under the Wallet, Payment and Refund Policy, or to cases in which the law does not permit limitation of liability.

15. Indemnification

You agree to indemnify Lavix against damages, costs and third-party claims arising from your breach of these Terms, violation of the law, violation of the policies of third-party platforms, or from the goods and content you provide.

16. Force majeure

Neither party shall be liable for failure to perform its obligations due to events beyond its reasonable control, such as natural disasters, epidemics, war, riots, widespread power, network or infrastructure failures, large-scale cyberattacks, or decisions of state authorities.

17. Governing law and dispute resolution

These Terms are governed by the laws of the Lao People's Democratic Republic. The parties shall first seek to resolve any dispute through negotiation within 30 days from the date one party gives written notice. If the dispute cannot be resolved through negotiation, it shall be settled by the competent court in Vientiane Capital.

18. Changes to these Terms

We may update these Terms. For material changes, we will notify you by email or in the application at least 30 days before they take effect. If you continue to use the Service after the effective date, you are deemed to have accepted the new Terms.

19. Contact

Operator: HC Group Sole Co., Ltd (ບໍລິສັດ ເຮັດຊີ ກຣຸບ ຈຳກັດຜູ້ດຽວ)
Enterprise Registration Certificate No.: 1464/ຈທວ, issued on 31/07/2024 in Nakhonluang Vientiane
Enterprise code / tax identification number: 886836352-000
Address: Ban KhamHuang (Unit 03), Muong Xaythany, Vientiane Capital, Lao PDR
Email: [email protected]