Data deletion instructions
How to disconnect platforms and ask Lavix to delete data relating to you.
This document was originally drafted in Vietnamese and has been translated into other languages. In the event of any discrepancy in meaning between the language versions, this English version prevails.
1. Disconnect yourself
You can stop Lavix from receiving new data at any time:
- In Lavix: go to Settings → Data connections, select the Meta, POS or partner connection you want to stop, then delete or disable the connection.
- In Facebook: go to Settings & privacy → Settings → Business integrations, select Lavix, then Remove. You can also tick the option to request deletion of posts, videos or events that Lavix published on your behalf.
- In Google: go to Google Account permissions, select Lavix, then Remove access.
Disconnecting stops the collection of new data but does not delete data already held in Lavix. To delete data, follow section 2.
2. Submit a data deletion request
Send an email to [email protected] with the subject "Data deletion request", from the email address you use to sign in to Lavix, including:
- Your Lavix ID (found under Settings → Account & Backup) and your store name.
- The scope of deletion: your entire account, an entire store, or the data of a specific Page or connection (with the Page ID, if applicable).
- Never send passwords, verification codes or access keys by email.
3. Deleting a personal account and deleting a store
- Deleting a personal account: deletes your sign-in information and Google link, and removes you from all stores. The data of stores in which you are a member (not the Owner) continues to belong to those stores.
- Deleting a store: only the Store Owner may request this. All of the store's data (conversations, orders, products, customers, connections, media files) is deleted, and all members lose access. Please download a backup and withdraw your wallet balances before submitting the request (see the Wallet Policy).
4. Verification, timeframe and confirmation
- We verify that the requester is the account holder or the Store Owner before deleting, to prevent others from deleting your data.
- Valid requests are processed within 30 days. Data in system backups is automatically overwritten within 90 days.
- Certain data may be retained where required by law (for example, payment records and wallet transactions under accounting and tax regulations), or where necessary to handle ongoing fraud cases and disputes. Such data is stored separately and used only for that purpose.
- Once completed, we will send you a confirmation email with a request reference code for your records.
5. If you are a customer of a store that uses Lavix
If you have messaged the Page of, or bought from, a store that uses Lavix and want your data deleted, please contact that store first, as the store manages its own customers' data. You may also send a request to Lavix, including the name of the Page or store and when you messaged it. We will forward your request to the store and assist with deletion within the scope of Lavix's role.
6. Contact
- Operator: HC Group Sole Co., Ltd (ບໍລິສັດ ເຮັດຊີ ກຣຸບ ຈຳກັດຜູ້ດຽວ)
- Enterprise Registration Certificate No.: 1464/ຈທວ, issued on 31/07/2024 in Nakhonluang Vientiane
- Enterprise code / tax identification number: 886836352-000
- Address: Ban KhamHuang (Unit 03), Muong Xaythany, Vientiane Capital, Lao PDR
- Email: [email protected]