Contact Lavix

Choose the right channel for a fast reply

Product support

Accounts, stores, connections, orders, wallets. Use the support form or email [email protected].

Consulting and partnerships

Learn about our operating model, fulfillment in Vietnam, Laos, Thailand and Cambodia, or partnership opportunities. Choose the topic "Lavix consultation" in the support form.

Privacy and data

Access, correct, export or delete personal data. Email [email protected] with the subject "Privacy", or see the Data deletion instructions.

Security reports

Please report vulnerabilities or security incidents privately to [email protected], following our responsible disclosure guidelines.

Submit a request

The fastest way is the support form: you instantly receive a reference code to track your request, and the topic you choose helps us route it correctly from the start.

When contacting us about a store, please include your Lavix ID (in the format LX-XXXXXX) and the store name. Do not send passwords, verification codes, access keys or payment card details. Lavix will never ask for this information.

Many common questions are already answered on the Support page.

Business hours

Business hours: Monday – Saturday, 8:00 AM – 6:00 PM (GMT+7).
Response time: within 1 business day. Urgent issues (being unable to sign in, losing the connection to a Page you actively sell on, discrepancies in COD funds or wallet balances) are prioritised.